Best Western Springfield West Inn

Zankhana (Zee) who check me in was terrific. She was so friendly, polite and helpful. Every time I was near her she would talk to me. There was a problem with my check in. Booking.com use part of my first name as my last name. Zee took time to find me, looking through all the name on her list. It wasn't her fault for the problem but she still apologized to me.

We like it so much that we spent two nights and returned again for another night. It was just a perfect location on our way to see the solar eclipse in northern New England and to visit relatives in the Springfield area. We often use Best Western because they do have high standards and we are platinum members of their reward program.

Great location, comfortable beds, clean room, and bathroom.

easy, quick check-in; complimentary toiletries and breakfast; all fine; nice to have option of gym; friendly staff; good to have fridge, freezer and microwave in the room

Super clean room and fresh laundered towels. All areas, front lobby, hallway and rooms were clean, vacuumed, and had a pleasant smell. Front desk staff was super friendly, and had a few laughs with them.