Best Western Springfield West Inn

The bed was comfortable and not too high off the floor. Some other places a need a ladder to get into the bed. The room and the rest of the facility was neat and clean.

Zankhana (Zee) who check me in was terrific. She was so friendly, polite and helpful. Every time I was near her she would talk to me. There was a problem with my check in. Booking.com use part of my first name as my last name. Zee took time to find me, looking through all the name on her list. It wasn't her fault for the problem but she still apologized to me.

We like it so much that we spent two nights and returned again for another night. It was just a perfect location on our way to see the solar eclipse in northern New England and to visit relatives in the Springfield area. We often use Best Western because they do have high standards and we are platinum members of their reward program.

Room was great - clean and comfortable. Breakfast was excellent - lots of choices including fresh fruit and yogurt (and didn't try the pancake machine but they smelled great when someone else made one and I wish I would have tried one!) Staff was super friendly and helpful - even other hotel guests were friendly. I felt very safe - important as I was traveling alone.

easy, quick check-in; complimentary toiletries and breakfast; all fine; nice to have option of gym; friendly staff; good to have fridge, freezer and microwave in the room